Currently I am a customer service aficionado writing about sixty to one hundred and sixty emails a day. I have heard that emailing can be good & a bad thing because we live in this new world of email is faster than picking up the phone. If I were writing a guide on what is the best form of customer service, picking up the phone and calling the person is the best. It is scary! Who knows, they think you are being a pest but really your only there calling to help.
Customer service revoles around email, phone calls and now live chat. Which is best?
In my humble opinion if the email says hey call, no worries those are the first inquires to call back and help. If you leave me a message I’m calling you right back, I feel that if a person leaves their phone number it’s the most important, they need assistance first. It will leave a bad impression to leave those calls for last. With experience people appreciate the phone call back, knowing you care. Emails: Is their a time limit to those that need to be answered? Getting too many emails can lead to some of your potential customers going elsewhere. If your sending an email and the response takes a while my advise is to call and get a direct email, this way the customer service team can promptly serve to your needs. Last but not least is the new live chat, larger company’s with more customer base would have this for customer service. Live chat is my least favorite, it helps most customer service questions and but it does not give the customer person feel, some people ask is a “is a real person behind the computer”. Live chat does however bring sales, a guide to find certain things your selling on your site. Recommend these highly to keep your business up and running smoothly.
To put things in order picking up the phone is most important to let your customers know they are important. Secondly get to those emails and phone messages quickly, they might lead to a really big sale. Third turn on the live chat if that is an option.
More to come on some customer service advise from Bree Goswick
Thanks for reading